Privacy Policy

Introduction

Phoenix Financial Services, LLC (“Phoenix”) respects your privacy and is committed to protecting it through our compliance with this website privacy policy (“Policy”). Maintaining protection of the information entrusted to our care by our constituents is of the utmost importance to Phoenix.

This Policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, protecting and disclosing that information.

This Policy applies to information we collect:

On our website.
In e-mail, text and other electronic messages between you and our website.
It does not apply to information collected by or through:
- Any other means including on any other website operated by any third party; or
- Any third party, including through any application or content that may link to or be accessible from, or on, our website.

This Policy outlines our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use our website. By accessing or using our website, you agree to this Policy. This Policy may change from time to time (see Changes to our Privacy Policy section below). Your continued use of our website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect About You And How We Collect It

We collect several types of information from and about users of our website, including information:

By which you may be personally identified, including your name, e-mail address, or telephone number (“personal information”);
That is about you but individually does not identify you; and/or
About your internet connection, the equipment you use to access our website and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the website. Information collected automatically may include usage details, IP addresses and information collected through other tracking technologies.
- From third parties we contract with to provide services on our behalf.
  We may also collect information about you offline if your provide it to us by mail, fax, or telephone.

Important Privacy Information for Consumers

You have the right to control whether we share some of your personal information. Please read the following information carefully.

We will collect the IP Address for internal security and other proprietary purposes. We will do so even if you have included a Do Not Track request. We do not release this data outside of our corporate environment nor utilize this data other than for internal purposes.

Important Information Regarding the Fair Debt Collection Practices Act
We will never disclose information to any party in violation of the Fair Debt Collection Practices Act.

Requesting Access or Changes to Your Information

You can make changes to personally identifiable information we collect from you by one of the following methods:

Calling us at (855) 342-6567
Emailing us at [email protected]

Information You Provide To Us

We collect information you provide to us on or through our website including:

Information that you provide by filling in forms on our website.
Records and copies of your correspondence (including e-mail addresses), if you contact us.

Usage Details, IP Addresses, Cookies And Other Technologies

As you navigate through and interact with our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on our website.
Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data and does not identify any individual.

There may be features that are developed in the future that may result in the collection of additional new information.

We do not allow third parties to collect personally identifiable information about a user’s online activities, over time and across different sites, services, and applications, when that user uses our site or service.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our website and its contents to you.
To provide you with information or services that you request from us.
To offer and fulfill our core business purposes.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us or a previous owner of an applicable account, including for billing and collection.
To notify you about changes to our website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Policy:

To contractors, service providers, and other third parties we use to support our business, such as insurers, information source, payment processing, and communication service providers, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Phoenix or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Phoenix has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized or unlawful release of or access to personal information, including any social security numbers. To further safeguard this information, access to sensitive information such as social security numbers is limited, and our employees must abide by standards of conduct and confidentiality agreements.

Changes to Our Privacy Policy

Phoenix may change, add, modify or remove portions of this Policy at any time, which shall become effective immediately upon posting on this page. The date the Policy was last revised is identified at the bottom of the page. It is your responsibility to review this Policy for any changes. By continuing to use our website, you agree to any changes in the Policy.

Contact Information

If you have any questions about our privacy protection practices or believe we have not adhered to this Policy, please contact us on our main phone number at 855-229-8584.

CALIFORNIA RESIDENTS: PRIVACY POLICY NOTICE

This Privacy Policy Notice is intended for California residents pursuant to the California Consumer Privacy Act of 2018 and California Privacy Rights Act of 2020 (collectively “CPRA”), and supplements the information contained in the above Privacy Policy. Any terms defined in the CPRA and applicable California regulations have the same meaning as used in this Privacy Policy Notice. If you have a disability and want this Privacy Policy Notice provided in an alternative format, please call us 855-229-8584 or write to us at 11100 USA Parkway Suite B-200, Fishers, IN 46037. If you have questions about our Privacy Policy or practices, please call 855-229-8584.

1. Information We Collect About You

We may collect and use personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be directly or indirectly linked, with a consumer, device, or household (“personal information”).

Personal Information does not include:

Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CPRA’s scope, such as (but not limited to) information governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California Confidentiality of Medical Information Act (“CMIA”), the Fair Credit Reporting Act (“FCRA”), the Gramm-Leach-Bliley Act (“GLBA”), California Financial Information Privacy Act (“FIPA”), and the Driver’s Privacy Protection Act of 1994 (“DPPA”).

We regularly collect (and have collected in the past 12 months) several types of personal information about individuals offline regarding accounts, including:

Identifiers
- Name, postal address, Internet Protocol address, email address, account number, Social Security number, or other similar identifiers
Categories listed in the California Customer Records statute, Cal. Civ. Code § 1798.80(e)
- Name, signature, Social Security number, address, telephone number, education, employment, bank account number, credit card number, debit card number, or other financial information, medical information, or insurance information
Protected classifications under California or federal law
- Age, gender, medical condition, disability, veteran or military status
Commercial information
- Records of products or services purchased, obtained
Internet or other similar network activity
- Information on a consumer's interaction with our website(s) or application(s)
Audio, electronic, visual or similar data
- Call recordings
Professional or employment-related information
- Current or past job history
Inferences drawn from personal information
- To create a profile reflecting the consumer’s preferences, characteristics, aptitudes, or behavior
Sensitive personal information
- A consumer's social security number, driver's license, state identification card, or passport number; a consumer's account log-in in combination with any required security or access code, password, or credentials allowing access to the account

2. How Your Personal Information is Collected'

We collect most of this personal information from our clients or from you or your authorized representative by telephone or written communications. However, we may also collect information:

From publicly accessible sources (e.g., property records or court records);
From our vendors (e.g., call analytics, skip-tracing, payment processing, collections, and other vendors)

3. Why We Use or Disclose Your Personal Information

We regularly use or disclose personal information for one or more of the following business purposes:

Fulfill the reason you provided the information. For example, if you share your personal information to make a payment, we will use that information to process your payment.
Perform services on behalf of a business or service provider, including maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing analytic services, or providing similar services on behalf of the business or service provider
Provide you with information or services that you request from us
Auditing related to consumer interactions
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
Debugging to identify and repair errors that impair existing intended functionality
Short-term, transient use, where the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction
Undertaking activities to verify or maintain the quality of a service or device that is owned, made by or for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, made by or for, or controlled by us
Respond to law enforcement requests and as required by applicable law or court order
As appropriate to protect the rights, property, or safety of us, our clients, or others
As described to you when collecting your personal information or as otherwise set forth in the CPRA.

We will not collect additional categories of personal information or use the personal information we collected for materially different purposes without providing you notice.

We regularly disclose (and have disclosed in the past 12 months) the above listed categories of personal information for business purposes to one or more of the following categories of third parties: our creditor clients, our service providers (payment processing, mailing, collection, call analytics and other vendors), credit reporting agencies, regulatory and law enforcement agencies.

We have not sold and will not sell your personal information under the CPRA.

We do not use or disclose sensitive personal information for purposes other than those necessary to perform services reasonably expected by an average consumer; to help ensure security and integrity where use of the information is reasonably necessary and proportionate for this purpose; for short-term, transient use; for performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling transactions, verifying customer information, processing payments, or providing similar services; for undertaking activities to verify or maintain the quality of our services, and to improve, upgrade, or enhance our services.

We retain each category of personal information or sensitive personal information no longer than is reasonably necessary for the purposes for which it was collected as stated in this privacy policy, unless extending the retention period is otherwise required or permitted by law. Subject to this limitation, the retention period of each category of personal information or sensitive personal information is determined by considering the following: the time required to retain the information to fulfill our business purposes; the time applicable to maintaining corresponding transaction and business records; the time necessary to respond to consumer queries, complaints or lawsuits; data retention requirements of applicable laws or contracts; and applicable data retention policies as may be in place from time to time.

4. Verifiable Consumer Requests for Information

Upon verification of identity, California residents may in some cases request that a business:

Disclose the categories of personal information the business collected about the consumer;
Disclose the categories of personal information that the business sold about the consumer;
Disclose the categories of personal information that the business disclosed about the consumer for a business purpose;
Disclose the categories of third parties with whom the business shares personal information
Disclose specific pieces of personal information the business has collected about the consumer
Disclose any financial incentives offered by the business for collection, sale, or deletion of personal information

A business may charge a different price or rate, or provide a different level or quality of goods or services to you, if that difference is reasonably related to the value provided to you by your personal information.

For applicable personal information access and portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Please note that we are not required to:

Retain any personal information about you that was collected for a single one- time transaction if, in the ordinary course of business, that information about you is not retained;
Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information;
Provide the requested information disclosure to you more than twice in a 12- month period.
Provide the requested information disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf; or
Provide the requested information disclosure if a CPRA or applicable exception applies.

5. Right to Request Deletion of Personal Information

Upon verification of identity, California residents may in some cases request that a business delete personal information about you that we collected from you and retained, subject to certain exceptions.

We may deny your deletion request if retaining the information is necessary to:

Complete the transaction for which the personal information was collected, provide a good or service requested by you, otherwise perform a contract between you and us or our client, or as reasonably anticipated within the context of your ongoing relationship with us or our client.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
Debug to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act.
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
Comply with a legal obligation or
If another CPRA or applicable exception applies.

6. Right to Request Correction of Inaccurate Personal Information

Upon verification of identity, California residents may in some cases request a business that maintains inaccurate personal information about you correct that inaccurate personal information. We will use commercially reasonable efforts to correct the inaccurate personal information.

California residents may submit verifiable requests for information, deletion or correction described herein by calling us at (855) 342-6567 or e-mailing us at [email protected].

7. Verifying Your Identity If You Submit CPRA Requests

If you choose to contact us directly via the designated methods described above to exercise your CPRA rights, you will need to:

Provide enough information to reasonably identify you [(e.g., your full name, account number if applicable, and potentially other identifying information]; and
Describe your request with sufficient detail to allow us to properly process and respond to your request.

We are not obligated to make an information disclosure or carry out a deletion request pursuant to the CPRA if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.

Any personal information we collect from you in order to verify your identity in connection with your CPRA request will be used solely for the purposes of verification.

COLORADO, CONNECTICUT, AND VIRGINIA RESIDENTS: PRIVACY POLICY NOTICE

This Privacy Policy Notice is intended for Colorado, Connecticut, and Virginia residents pursuant to the Colorado Privacy Act, the Connecticut Data Privacy Act, and the Virginia Consumer Data Protection Act, respectively. This policy supplements the information contained in the above Privacy Policy. Any terms defined in these laws and related regulations have the same meaning as used in this Privacy Policy Notice.

1. Personal Data We Collect About You

We may process personal data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be directly or indirectly linked, with a consumer, device, or household (“personal data”).

Personal data does not include:

Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the scope of the above privacy laws, such as (but not limited to) information governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Fair Credit Reporting Act (“FCRA”), and the Gramm-Leach-Bliley Act (“GLBA”).

We regularly process (and have processed in the past 12 months) several types of personal data about individuals regarding accounts we service or purchase, including:

Identifiers
- Name, signature, postal address, Internet Protocol address, email address, telephone number, account number, Social Security number, or other similar identifiers
Financial information
- Bank account number, credit card number, debit card number, or other financial information; medical insurance information
Protected classifications
- Age, gender, medical condition, disability, veteran or military status
Commercial information
- Records of products or services purchased, obtained
Internet or other similar network activity
- Information on a consumer's interaction with our website(s) or application(s)
Audio, electronic, visual or similar data
- Call recordings
Professional, or employment-related information
- Current or past job history
Inferences drawn from personal information
- To create a profile reflecting the consumer’s preferences, characteristics, aptitudes, or behavior
Personal information
- A consumer's social security number

2. Why We Process Your Personal Data

We regularly process personal data for one or more of the following business purposes:

Fulfill the reason you provided the information. For example, if you share your personal data to make a payment, we will use that information to process your payment.
Perform services on behalf of a business or service provider, including maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing analytic services, or providing similar services on behalf of the business or service provider.
Provide you with information or services that you request from us
Auditing related to consumer interactions.
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Debugging to identify and repair errors that impair existing intended functionality.
Short-term, transient use, where the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction.
Undertaking activities to verify or maintain the quality of a service or device that is owned, made by or for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, made by or for, or controlled by us.
Respond to law enforcement requests and as required by applicable law or court order.
As appropriate to protect the rights, property, or safety of us, our clients, or others.
As described to you when collecting your personal information or as otherwise permitted by law.

We will not collect additional categories of personal data or use the personal data we collected for materially different purposes without providing you notice.

3. Third Parties To Whom We Disclose Personal Data

We regularly disclose (and have disclosed in the past 12 months) the above listed categories of personal data for business purposes to one or more of the following categories of third parties: our creditor clients, our service providers (payment processing, mailing, collection, call analytics and other vendors), credit reporting agencies, regulatory and law enforcement agencies.

4. We Do Not Sell Personal Data Or Engage In Targeted Advertising Or Profiling

We do not sell your personal data, process your personal data for targeted advertising, or process your personal data for automated decision-making including profiling in furtherance of decisions that produce legal or similarly significant effect on you.

5. How To Request To Exercise Your Rights

Upon our verification of identity through commercially reasonable means, Colorado, Connecticut and Virginia residents may request to exercise one or more of the following rights:

To confirm whether or not we are processing your personal data and to access such personal data;
To correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes for processing the data;
To delete personal data provided by or obtained about you;
To obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another company without hindrance, where the processing is carried out by automated means.

You may request to exercise these rights by one of the following methods:

Calling us at: 855-229-8584
Emailing us at: [email protected]
Mailing us at: 11100 USA Parkway Suite B-200, Fishers, IN 46037.

You may appeal our decision concerning your request by contacting us using any of the above methods, within 45 days of your receipt of our decision on your request, to advise of your appeal.

Last modified: 08/03/2023